Retail FAQ's
I am a long time HDH buyer. Do I need to create a new account for shop.hdhwine.com?
Yes. You may also reset your password with your existing email on file to setup your account more quickly. You will also need to update your credit card information if you would like to keep one on file. Please contact sales@hdhwine.com if you need assistance.
Does HDH ship wine domestically?
HDH does not ship wine domestically. Wine purchased from our Portland, OR location will be collected by your agent, Portland Wine Storage, Inc. (“PWS”), 306 SE Ash Street, Portland, Oregon 97214) per the terms and conditions of sale.
I am an existing HDH client with wine held in Chicago. How can I access this wine?
Contact customerservice@hdhwine.com
Can HDH ship internationally?
HDH will be happy to assist international buyers with shipments outside of the United States. Please contact customer service at customerservice@hdhwine.com.
Who is PWS?
Portland Wine Storage is an industry leader in wine storage and logistics with a long history of providing exemplary service to their customers.
How will I know when my pre-arrival wines are in stock?
You will receive an email notification from HDH once your pre-arrival or futures order is fulfilled and collected by PWS. At that point, you can contact PWS directly with any questions regarding logistics options, pricing, or long-term storage.
Who can I contact with further questions?
Shipping and handling questions: Portland Wine Storage – customerservice@portlandwine.com Wine questions or recommendations: Retail Sales Department – sales@hdhwine.com Questions regarding payment: Accounting – accounting@hdhwine.com Everything else: Customer Service – customerservice@hdhwine.com