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Auction Information

Buyers Premium

Our buyers premium is 19.5% This is added to your winning bid and is calculated on your invoice.

Updated 6 months ago by Edgar Barbosa

Do Not Honor - Error Message

If you receive a message at the top of the page that says "Do Not Honor" this means your credit card information is invalid. This could be for a number of reasons including: Your credit card is expir…

Updated 6 months ago by Edgar Barbosa

How to earn 1% credit to use in the next auction

Buyers who pay their invoice, in full, via wire, paper, or electronic check by 5pm CT on the Friday following the sale, will receive a discount equal to 1% of their auction invoice that is only avail…

Updated 6 months ago by Edgar Barbosa

Live Bidding and Absentee Bidding during the auction

We have found that the most efficient way of switching between live bidding and absentee bidding is to open multiple tabs on your browser. One tab can be set to live bidding to follow the progress of…

Updated 6 months ago by Edgar Barbosa

Opening bid

We will not open with your max bid unless we have supporting bids to do so. The auctioneer execute your bid starting at the lowest increment possible. If other clients begin to bid on the lot, your a…

Updated 6 months ago by Edgar Barbosa

PDF and Excel Spreadsheet of lots offered at Auction

PDF and Excel spreadsheet of the current auction are available for download. Visit our auction details page to find a copy of these documents once the auction is open for bidding.

Updated 6 months ago by Edgar Barbosa

Photo Requests

We are happy to provide photos of lots upon request. Please allow up to three business days to process photo requests. We can not guarantee all requests can be done. To request a photo contact our Bi…

Updated 6 months ago by Edgar Barbosa

Recommended Browser

HDH’s auction site is supported on PC and Mac systems. We recommend using Firefox or Chrome web browsers. Both are available to download free of charge. We do not recommend using Internet Explorer an…

Updated 6 months ago by Edgar Barbosa

Reserve Policy

The reserve is the lowest price a lot can be sold for. The reserve is the agreed amount between the consignor and auction house and will not exceed the low end estimate. We do not publish or disclose…

Updated 6 months ago by Edgar Barbosa

Setting a Spending Limit

Spending limit is the maximum amount of money you like to spend for the auction. This is based on your final winning bids, hammer price only. This does not calculate buyer's premium (19.5%) or sales…

Updated 6 months ago by Edgar Barbosa

Single Bid / New Group Defined

When placing a bid you have two options: "Single Bid" - this means you are placing a bid on that lot only. "New Group" - New group is used to set up either/or bids. If there are multiple lots that yo…

Updated 6 months ago by Edgar Barbosa

Tie Bid Policy

In the event of a tie, the bidder who submitted their bid first will take the lot. This means that bidders who submit absentee bids prior to the start of the auction have a distinct advantage when it…

Updated 6 months ago by Edgar Barbosa

Update / Review Account Information

To access your account details click on your name in the menu bar. You will be able to delete or update your credit card by clicking on card information and hit “Delete Card". To update your credit c…

Updated 6 months ago by Edgar Barbosa

View / Edit Bids

To view and edit your bids go to "My Bids" located on the Menu bar at the top left of the site or side bar on the APP. Click on the current auction title, will open your bid sheet. You can view your…

Updated 4 months ago by Edgar Barbosa

Watched Lot

To create a "Watch Lot" list, move your mouse over the lot your interested in. To the right of the lot number you will see a STAR, click on the star and it will stay highlighted. Do this for every lo…

Updated 6 months ago by Edgar Barbosa

Watched Lots - Track lots without bidding

Using the “Watched Lots” feature enables you to track lots without bidding on them. On the website place your mouse over the thumbnail image for the lot and click on the star in the upper right corne…

Updated 6 months ago by Edgar Barbosa

Why was $1000 charged to my credit card

The $1000 is actually a credit validation, not an actual charge to your account. When you register for the auction the system does this to make sure the card is active. Some banks show this as a char…

Updated 6 months ago by Edgar Barbosa

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